Streamlining for Optimum Customer Service

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Streamlining for Optimum Customer Service

Streamlining for Optimum Customer Service

01/06/16
Posted in: Cloud CIS

Dave Craven, Director, Customer Care, Union Gas

The complete review and overhaul of out-of-date practices before the installation of a new system was so universal that all departments were affected. The utility had a one-year window prior to the implementation to identify strengths and opportunities that would best serve their highly supportive customers.

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