Strategies to Manage Changing Customer Expectations

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Strategies to Manage Changing Customer Expectations

Strategies to Manage Changing Customer Expectations

01/06/16
Posted in: Cloud CIS

James Riley, Chief Strategy Officer, Vertex

Knowing your customers is the first step in delivering a first-class customer experience. At a time when customers’ expectations of their utility are changing rapidly, how can utilities stay ahead of those expectations?

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