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Strengthening Utility Operations Through Advanced Analytics

It’s no secret that in the utilities industry, staying vigilant of emerging IT trends is critical, especially where your distribution infrastructure and service reliability are concerned. Recently, a trend we have seen grow and develop into useful business intelligence is leveraging analytics in your utility to improve and generate efficiencies in your organization.

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Chirag Shah

Chirag is Director, Consulting and Analytics at Vertex, and brings over 17 years of hands-on experience using analytics and technology to drive business value for our customers. He brings deep insight in the areas of customer experience management, operational improvement and business/technology strategy alignment. Chirag has worked as a management consultant across a range of industries including utilities, property & casualty insurance, healthcare, and high tech, and also has a background in technology solutions delivery, pre-sales and marketing. Chirag has a Masters in Computer Engineering from Texas A&M University, Bachelors in Electrical Engineering from National Institute of Technology, and an MBA from the Kellogg School of Management.

Recent Posts

Strengthening Utility Operations Through Advanced Analytics

It’s no secret that in the utilities industry, staying vigilant of emerging IT trends is critical, especially where your distribution infrastructure and service reliability are concerned. Recently, a trend we have seen grow and develop into useful business intelligence is leveraging analytics in your utility to improve and generate efficiencies in your organization.

Continue Reading

Art of the Possible – AI & Machine Learning Opportunities Abound for Utilities

Another version of this article appears in TMG's What's Next Magazine

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New Year's Resolutions for Your Utility’s Customer Experience

What would a New Year be without a resolution or two?

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A Holiday Gift Guide for Your Utility Customer Service Manager

As the end of the year draws near, the season of gift-giving begins. No matter which holiday you celebrate, someone’s always on your shopping list.

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Support Your Customer Experience Strategy with Greater Insight

According to Netflix, 75 percent of the content consumed by customers is actually suggested or recommended by Netflix analytics. Amazon, likewise, uses predictive analytics to anticipate its customers’ purchases and ships products to regional facilities before the customer even buys it.

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How Utilities can Unlock Customer Insights with Speech Analytics

While customers generally contact call centers for a specific reason, they usually bring up a number of topics during a single call. What if each and every one of those calls could yield valuable data, far beyond what is tracked by call dispositioning?

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