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Your New Utility CIS: Truly A Gift That Keeps on Giving – Part 2

Another version of this article appears in CS Week Newsline, Winter 2018 Edition. 

For many of us, the fall leaves are long gone, and snow is already falling. And as the holiday season bears down on us like a gale wind, utility providers are committed to keeping the lights on, the furnaces lit, and the water flowing. As 2018 winds down, we can’t help but look forward to a new year and new challenges utilities face in serving their customers.

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Andrew Jornod

Andrew is Vertex's CEO. With over 15 years of experience in the utilities industry, he is responsible for leading the company’s go-to-market strategy. Prior to joining Vertex, Andrew directed the global energy and utilities business unit at HCL AXON. He was instrumental in helping HCL AXON become the fastest growing, and one of the largest utilities service providers, offering services around management consulting, infrastructure management, application management, systems integration with Oracle and SAP, custom application development and customer service BPO operations. Before HCL AXON, Andrew was a Vice President within Oracle’s Utilities Global Business Unit, with responsibilities that included product management and development, and sales and marketing. In addition, he held key roles at Indus (now Ventyx), British Telecom, Control Data Systems and Microsoft.

Recent Posts

Your New Utility CIS: Truly A Gift That Keeps on Giving – Part 2

Another version of this article appears in CS Week Newsline, Winter 2018 Edition. 

For many of us, the fall leaves are long gone, and snow is already falling. And as the holiday season bears down on us like a gale wind, utility providers are committed to keeping the lights on, the furnaces lit, and the water flowing. As 2018 winds down, we can’t help but look forward to a new year and new challenges utilities face in serving their customers.

Continue Reading

Your New Utility CIS: Truly A Gift That Keeps on Giving

Another version of this article appears in CS Week Newsline, Winter 2018 Edition.

It’s hard to believe, but here we are again, on the cusp of winter. While a few parts of the country enjoy seemingly perpetual warmth, for most of us the temperatures are dipping below freezing. The first frosts are long forgotten, the snow is falling, and families will soon gather for exchanging gifts and enjoying each other’s company.

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Vertex CEO on How Utilities Can Keep Up With Millennial-Driven Change

Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever.  Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers.  How can Utilities keep up with the change?

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Cloud Isn’t a Scary Word for Utilities Anymore

It’s a changing world where information infrastructure is concerned. Companies in every industry are embracing the cloud as an alternative to their own physical infrastructure. Even utilities are moving in that direction—slowly—as their information systems approach a respectable old age. The average utility CIS lives to see 15 to 20 years.

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Your Utility CIS Isn't the Only Thing That's Aging

Recently, TechRepublic published photos of what it called antique computers that won't quit These marvels range from the long-defunct Commodore 64C to the venerable PDP-11, built in the 1970s by long-vanished Digital Equipment Corporation. Far cries from today’s powerhouses, they continue chugging along, defying the passage of so many years. 

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Technology Shaping the Utility Industry

Director of Customer Service for Union Gas, Dave Craven, sat down with industry veteran Todd Arnold last year at CS Week to share insights on how Union Gas streamlined their system for more consistent customer service and a happier customer experience.

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Are you choosing a CIS that can handle the next 15 to 20 years?

When considering and selecting a new CIS, utilities undergo an extremely thorough process of assessing their needs, preparing an RFP, scrutinizing vendors and meeting internally with various stakeholders. Finally, after weeks, months or even years, a decision is made.

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Respond to Changing Demands Faster with Scalable Cloud Technology

In order to deliver great customer experience in a fast-changing world, utilities need to be able to adapt to new business needs like never before. The good news: cloud technology offers businesses both agility and an easier way to stay up to date.

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The Rewards of Cloud Implementations

As customer expectations increasingly drive the need for new solutions, utilities of all sizes find it difficult to keep up with the pace of technology innovations. To update internal systems, companies face a harrowing path.

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