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How Underutilized Is Your Technology Investment?

Making new technology investments is a balancing act, not just for utilities, but for companies in any industry. Justifying the budget for those investments—both before the acquisition and after—can be even trickier. An IT team is under pressure to “right size” its solution landscape as well as its infrastructure and to not spend money on more capacity than is necessary.

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How Underutilized Is Your Technology Investment?

Making new technology investments is a balancing act, not just for utilities, but for companies in any industry. Justifying the budget for those investments—both before the acquisition and after—can be even trickier. An IT team is under pressure to “right size” its solution landscape as well as its infrastructure and to not spend money on more capacity than is necessary.

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Owning Vs. Leasing Your Utility CIS, Revisited

This article was originally published on www.cloudforutilties.org and can be viewed here

Should you own or lease your information systems and architecture? It’s a debate that utilities have had for years now, and one we’ve discussed a bit, too. Vertex did some research on the pros and cons of both, just to see what’s changed. Interestingly, most of the information was old in technology-growth terms and, in many cases, out-of-date.

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How a Business Integrated SaaS CIS Solution Can Mitigate the Risks Posed by an Aging Workforce

This article was originally published on www.cloudforutilties.org and can be viewed here

On Monday, September 17, 2018, a class-action lawsuit alleging age discrimination was filed on behalf of three former employees against IBM. The lawsuit alleges that “IBM has discriminated, and continues to discriminate, against its older workers, both by laying them off disproportionately to younger workers and by not hiring them for open positions.”

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Your New Utility CIS: Truly A Gift That Keeps on Giving – Part 2

Another version of this article appears in CS Week Newsline, Winter 2018 Edition. 

For many of us, the fall leaves are long gone, and snow is already falling. And as the holiday season bears down on us like a gale wind, utility providers are committed to keeping the lights on, the furnaces lit, and the water flowing. As 2018 winds down, we can’t help but look forward to a new year and new challenges utilities face in serving their customers.

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Your New Utility CIS: Truly A Gift That Keeps on Giving

Another version of this article appears in CS Week Newsline, Winter 2018 Edition.

It’s hard to believe, but here we are again, on the cusp of winter. While a few parts of the country enjoy seemingly perpetual warmth, for most of us the temperatures are dipping below freezing. The first frosts are long forgotten, the snow is falling, and families will soon gather for exchanging gifts and enjoying each other’s company.

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For Lee County Utilities, Customer Self Service Means Happier Customers Both On and Offline

Moving to a fully hosted and managed solution has huge benefits. With the hosting and managing services that Vertex provides, utilities can shift their focus from software and infrastructure maintenance to where it really belongs: the customer.

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Closing the "Cap Gap" Between Cloud CIS and On-Premise CIS

At the ETS18 event in Austin, Texas, Vertex sponsored a panel discussion addressing newly proposed updates to FASB accounting standards regarding cloud computing costs. As the CFO of Vertex, I was excited to participate as a panel member.

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3-Pronged Approach to Cloud Utility Management Provided Faster Implementation With a $22M Savings Over 7 Years

In a recent webinar hosted by Cloud for Utilities, DC Water's Assistant General Manager and CIO Thomas Kuczynski and Vertex's Director of Application Services Chaidan Lekchaum explained how DC Water upgraded its aging, cumbersome customer experience platform in record time and will save $22 million over a 7-year operating cycle.

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DC Water Improves Customer Service with New CIS— And Saves $22 Million in the Process

Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands that a utility's CIS meets the demands of its increasingly mobile patrons.

DC Water provides service to 680,000 residents in the District of Columbia, as well as to all of the federal buildings. Along with monitoring well over 135,000 water meters, DC Water also provides wastewater services to the District and the surrounding counties.

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