partners-promo.jpg

We’re not just making history. We’re blogging about it.

get-news-wallsocket-hand.jpg

Get news you can use.
Sign up, stay connected.

Strengthening Utility Operations Through Advanced Analytics

It’s no secret that in the utilities industry, staying vigilant of emerging IT trends is critical, especially where your distribution infrastructure and service reliability are concerned. Recently, a trend we have seen grow and develop into useful business intelligence is leveraging analytics in your utility to improve and generate efficiencies in your organization.

Continue Reading

Strengthening Utility Operations Through Advanced Analytics

It’s no secret that in the utilities industry, staying vigilant of emerging IT trends is critical, especially where your distribution infrastructure and service reliability are concerned. Recently, a trend we have seen grow and develop into useful business intelligence is leveraging analytics in your utility to improve and generate efficiencies in your organization.

Continue Reading

Art of the Possible – AI & Machine Learning Opportunities Abound for Utilities

Another version of this article appears in TMG's What's Next Magazine

Continue Reading

Vertex Awarded Top Honors at 2019 CS Week's Expanding Excellence Awards

Each year, CS Week brings together the sharpest and most forward-thinking electric, gas and water utility professionals for a week of education, networking and recognition of stellar customer service project achievements. Especially important is the latter for utility providers, as working with customer information and casting a wide net of influence in the space is the cornerstone of our business.

Continue Reading

How Underutilized Is Your Technology Investment?

Making new technology investments is a balancing act, not just for utilities, but for companies in any industry. Justifying the budget for those investments—both before the acquisition and after—can be even trickier. An IT team is under pressure to “right size” its solution landscape as well as its infrastructure and to not spend money on more capacity than is necessary.

Continue Reading

Owning Vs. Leasing Your Utility CIS, Revisited

This article was originally published on www.cloudforutilties.org and can be viewed here

Should you own or lease your information systems and architecture? It’s a debate that utilities have had for years now, and one we’ve discussed a bit, too. Vertex did some research on the pros and cons of both, just to see what’s changed. Interestingly, most of the information was old in technology-growth terms and, in many cases, out-of-date.

Continue Reading

How a Business Integrated SaaS CIS Solution Can Mitigate the Risks Posed by an Aging Workforce

This article was originally published on www.cloudforutilties.org and can be viewed here

On Monday, September 17, 2018, a class-action lawsuit alleging age discrimination was filed on behalf of three former employees against IBM. The lawsuit alleges that “IBM has discriminated, and continues to discriminate, against its older workers, both by laying them off disproportionately to younger workers and by not hiring them for open positions.”

Continue Reading

Your New Utility CIS: Truly A Gift That Keeps on Giving – Part 2

Another version of this article appears in CS Week Newsline, Winter 2018 Edition. 

For many of us, the fall leaves are long gone, and snow is already falling. And as the holiday season bears down on us like a gale wind, utility providers are committed to keeping the lights on, the furnaces lit, and the water flowing. As 2018 winds down, we can’t help but look forward to a new year and new challenges utilities face in serving their customers.

Continue Reading

Your New Utility CIS: Truly A Gift That Keeps on Giving

Another version of this article appears in CS Week Newsline, Winter 2018 Edition.

It’s hard to believe, but here we are again, on the cusp of winter. While a few parts of the country enjoy seemingly perpetual warmth, for most of us the temperatures are dipping below freezing. The first frosts are long forgotten, the snow is falling, and families will soon gather for exchanging gifts and enjoying each other’s company.

Continue Reading

For Lee County Utilities, Customer Self Service Means Happier Customers Both On and Offline

Moving to a fully hosted and managed solution has huge benefits. With the hosting and managing services that Vertex provides, utilities can shift their focus from software and infrastructure maintenance to where it really belongs: the customer.

Continue Reading