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DC Water Improves Customer Service with New CIS— And Saves $22 Million in the Process

Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands that a utility's CIS meets the demands of its increasingly mobile patrons.

DC Water provides service to 680,000 residents in the District of Columbia, as well as to all of the federal buildings. Along with monitoring well over 135,000 water meters, DC Water also provides wastewater services to the District and the surrounding counties.

Today, DC Water’s unprecedented 12-month implementation of the VertexOne cloud CIS allows the utility to deliver on its mission— while saving an estimated $22 million over seven years.

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Kim Schafer

Kim is a Vice President at Vertex, where she is responsible for our alliances and partnerships – fundamental to a platform cloud offering. Kim possesses almost 20 years of IT and management consulting experience focused solely within the utility industry and, more specifically, around customer systems. Kim has a unique background: over the course of her career, she has implemented COTS (commercial off-the-shelf) CIS software on the vendor side as well as worked as a TMG Consultant providing advisory consulting to utilities embarking on a new CIS selection initiative and implementation. Prior to joining Vertex, Kim spent 5 years working for a large Indian IT outsourcing company, working with large US companies looking to outsource large or entire IT portfolios.

Recent Posts

DC Water Improves Customer Service with New CIS— And Saves $22 Million in the Process

Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands that a utility's CIS meets the demands of its increasingly mobile patrons.

DC Water provides service to 680,000 residents in the District of Columbia, as well as to all of the federal buildings. Along with monitoring well over 135,000 water meters, DC Water also provides wastewater services to the District and the surrounding counties.

Today, DC Water’s unprecedented 12-month implementation of the VertexOne cloud CIS allows the utility to deliver on its mission— while saving an estimated $22 million over seven years.

Continue Reading

Why Utilities Must Transition into the Digital Age

I recently boarded a flight, heading home from a business trip. As I sat in my seat and buckled down for takeoff, I glanced around. I realized things have changed a lot.

Of course, the millennials on board stared hard at their mobile devices, intently gazing at tiny screens on their smartphones and tablets. It's been that way for years.

But, as I gazed around the cabin, I suddenly realized something else. They weren't the only ones with eyeballs locked on digital screens.

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My Key Takeaway from the Cloud for Utilities Summit: The Conversation Has Turned

If you attended the Cloud for Utilities Summit in Washington, D.C. last November, I think you’ll agree it was an enlightening experience. Vertex is proud to have been one of the founding technology sponsors of this first-of-its-kind event, dedicated solely to the utilities industry.

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5 Questions Utilities Must Ask Before Selecting a New CIS

Choosing a new CIS is a big investment. Nothing is more important than the customer relationship, and with the average lifespan of a CIS being 15 to 20 years, choosing a new solution requires a future-proof approach that ensures you can address your customers’ evolving needs.

Before making a decision, consider these five important questions to identify a system that works today, tomorrow and years down the road.

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Cloud’s Operational Benefits Simplify your Business Functions

The introduction of cloud computing can transform the operational side of business. With hectic day-to-day company tasks, dedicating time for on-premise updates and maintenance is a hassle. According to SiliconANGLE, more than 60 percent of businesses use cloud technology for IT-related operations; however, utilities are not adopting at the same rate.

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Cloud CIS Aligns the Financial Model with the Business Model

Leveraging cloud technology and hosting its CIS on off-premise servers delivers three distinct advantages to mid-size utility companies. In the most recent installment of this series, we discussed the faster time to benefit. Now we will explore how the financial model is more aligned with the business model.

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