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Vertex CEO on How Utilities Can Keep Up With Millennial-Driven Change

Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever.  Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers.  How can Utilities keep up with the change?

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Andrew Jornod

Andrew is Vertex's CEO. With over 15 years of experience in the utilities industry, he is responsible for leading the company’s go-to-market strategy. Prior to joining Vertex, Andrew directed the global energy and utilities business unit at HCL AXON. He was instrumental in helping HCL AXON become the fastest growing, and one of the largest utilities service providers, offering services around management consulting, infrastructure management, application management, systems integration with Oracle and SAP, custom application development and customer service BPO operations. Before HCL AXON, Andrew was a Vice President within Oracle’s Utilities Global Business Unit, with responsibilities that included product management and development, and sales and marketing. In addition, he held key roles at Indus (now Ventyx), British Telecom, Control Data Systems and Microsoft.

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Vertex CEO on How Utilities Can Keep Up With Millennial-Driven Change

Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever.  Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers.  How can Utilities keep up with the change?

Continue Reading

Cloud Isn’t a Scary Word for Utilities Anymore

It’s a changing world where information infrastructure is concerned. Companies in every industry are embracing the cloud as an alternative to their own physical infrastructure. Even utilities are moving in that direction—slowly—as their information systems approach a respectable old age. The average utility CIS lives to see 15 to 20 years.

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Are you choosing a CIS that can handle the next 15 to 20 years?

When considering and selecting a new CIS, utilities undergo an extremely thorough process of assessing their needs, preparing an RFP, scrutinizing vendors and meeting internally with various stakeholders. Finally, after weeks, months or even years, a decision is made.

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Respond to Changing Demands Faster with Scalable Cloud Technology

In order to deliver great customer experience in a fast-changing world, utilities need to be able to adapt to new business needs like never before. The good news: cloud technology offers businesses both agility and an easier way to stay up to date.

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The Rewards of Cloud Implementations

As customer expectations increasingly drive the need for new solutions, utilities of all sizes find it difficult to keep up with the pace of technology innovations. To update internal systems, companies face a harrowing path.

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For Mid-size Utilities, a Unique Approach to a Great Customer Experience

Utility customers have changed. They aren’t just dutifully paying their paper bill each month like they had in years past. Today, they are asking more of their utility provider and demanding that they be able to interact in ways they never have before.

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See How VertexOne is Changing the Utility Industry for the Better

Is your utility company operating in the dark?

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