partners-promo.jpg

We’re not just making history. We’re blogging about it.

get-news-wallsocket-hand.jpg

Get news you can use.
Sign up, stay connected.

Vertex CEO on How Utilities Can Keep Up With Millennial-Driven Change

Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever.  Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers.  How can Utilities keep up with the change?

Continue Reading

Vertex CEO on How Utilities Can Keep Up With Millennial-Driven Change

Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever.  Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers.  How can Utilities keep up with the change?

Continue Reading

The Faces of Vertex – Andre Van Honschooten, Vice President of Systems Integration

This month, The Faces of Vertex features Andre Van Honschooten, our vice president of systems integration. Andre talks to us about how the VertexOne approach to CIS implementation reduces risks that can plague projects which use traditional methodologies.

Continue Reading

In the Race to the Cloud, Why Aren’t More Utilities Sprinting?

“To thrive in the future, utilities will need to modernize and transform their business operations. A key element of this is access to state-of-the-art computing capabilities, which are increasingly delivered via a ‘cloud computing’ model.”

These keys words come from NARUC, the National Association of Regulatory Utility Commissioners, in a resolution from November 2016. Six months later, utilities remain hesitant to join the race to the cloud. What’s holding them back?

Continue Reading

The Faces of Vertex – Chirag Shah, Director of Consulting and Analytics

This month, The Faces of Vertex features Chirag Shah, our director of consulting and analytics. Chirag describes how Vertex combines data analytics with its long history serving the utilities industry, to help utilities meet and exceed today’s changing customer expectations.

Continue Reading

Would You Build a Car from Parts, or Choose a Tesla?

Maybe it’s a silly question, but who wouldn’t choose a shiny new Tesla over building a car from scratch in your garage? Other than a skilled mechanic with a lot of time on his hands, that is.

Continue Reading

If $355 Per Stolen Record Doesn’t Bother You, I’ll Lend You My Calculator

The volume of corporate data breaches continues its rise, but the cost of a data breach these days has become staggering. IBM reports the cost of the average data breach in 2016 has risen to $4 million, up nearly 30% in only three years. And the damages per compromised record averages $158.

Continue Reading

The Faces of Vertex – Bill Mareburger, Sr. Solution Architect for Web and Mobile

For February, we continue The Faces of Vertex with Bill Mareburger, a senior solution architect with our web and mobile development team in Dallas, Texas. I spoke with Bill last week about Vertex’s long history in web and mobile, and how that expertise helps utilities meet customers’ increasing demands for utility self-service.

Continue Reading

New Year's Resolutions for Your Utility’s Customer Experience

What would a New Year be without a resolution or two?

Continue Reading

The Faces of Vertex – Bob Stephan, Chief Data Scientist

Last month’s The Faces of Vertex blog received an overwhelmingly positive response. This month, I spoke with Robert (Bob) Stephan, our Chief Data Scientist, from Cincinnati, Ohio. Besides being a major contributor to our VertexOne Predictive Analytics solutions, Bob provides advanced analytics and insight services for Vertex utility CIS customers.

Continue Reading