Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever. Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers. How can Utilities keep up with the change?Continue Reading
Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever. Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers. How can Utilities keep up with the change?
This month, The Faces of Vertex features Andre Van Honschooten, our vice president of systems integration. Andre talks to us about how the VertexOne approach to CIS implementation reduces risks that can plague projects which use traditional methodologies.
“To thrive in the future, utilities will need to modernize and transform their business operations. A key element of this is access to state-of-the-art computing capabilities, which are increasingly delivered via a ‘cloud computing’ model.”
These keys words come from NARUC, the National Association of Regulatory Utility Commissioners, in a resolution from November 2016. Six months later, utilities remain hesitant to join the race to the cloud. What’s holding them back?
This month, The Faces of Vertex features Chirag Shah, our director of consulting and analytics. Chirag describes how Vertex combines data analytics with its long history serving the utilities industry, to help utilities meet and exceed today’s changing customer expectations.
Maybe it’s a silly question, but who wouldn’t choose a shiny new Tesla over building a car from scratch in your garage? Other than a skilled mechanic with a lot of time on his hands, that is.
The volume of corporate data breaches continues its rise, but the cost of a data breach these days has become staggering. IBM reports the cost of the average data breach in 2016 has risen to $4 million, up nearly 30% in only three years. And the damages per compromised record averages $158.
For February, we continue The Faces of Vertex with Bill Mareburger, a senior solution architect with our web and mobile development team in Dallas, Texas. I spoke with Bill last week about Vertex’s long history in web and mobile, and how that expertise helps utilities meet customers’ increasing demands for utility self-service.
What would a New Year be without a resolution or two?
Last month’s The Faces of Vertex blog received an overwhelmingly positive response. This month, I spoke with Robert (Bob) Stephan, our Chief Data Scientist, from Cincinnati, Ohio. Besides being a major contributor to our VertexOne Predictive Analytics solutions, Bob provides advanced analytics and insight services for Vertex utility CIS customers.