Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands that a utility's CIS meets the demands of its increasingly mobile patrons.
DC Water provides service to 680,000 residents in the District of Columbia, as well as to all of the federal buildings. Along with monitoring well over 135,000 water meters, DC Water also provides wastewater services to the District and the surrounding counties.
Today, DC Water’s unprecedented 12-month implementation of the VertexOne cloud CIS allows the utility to deliver on its mission— while saving an estimated $22 million over seven years.Continue Reading