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DC Water Improves Customer Service with New CIS— And Saves $22 Million in the Process

Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands that a utility's CIS meets the demands of its increasingly mobile patrons.

DC Water provides service to 680,000 residents in the District of Columbia, as well as to all of the federal buildings. Along with monitoring well over 135,000 water meters, DC Water also provides wastewater services to the District and the surrounding counties.

Today, DC Water’s unprecedented 12-month implementation of the VertexOne cloud CIS allows the utility to deliver on its mission— while saving an estimated $22 million over seven years.

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DC Water Improves Customer Service with New CIS— And Saves $22 Million in the Process

Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands that a utility's CIS meets the demands of its increasingly mobile patrons.

DC Water provides service to 680,000 residents in the District of Columbia, as well as to all of the federal buildings. Along with monitoring well over 135,000 water meters, DC Water also provides wastewater services to the District and the surrounding counties.

Today, DC Water’s unprecedented 12-month implementation of the VertexOne cloud CIS allows the utility to deliver on its mission— while saving an estimated $22 million over seven years.

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Why Utilities Must Transition into the Digital Age

I recently boarded a flight, heading home from a business trip. As I sat in my seat and buckled down for takeoff, I glanced around. I realized things have changed a lot.

Of course, the millennials on board stared hard at their mobile devices, intently gazing at tiny screens on their smartphones and tablets. It's been that way for years.

But, as I gazed around the cabin, I suddenly realized something else. They weren't the only ones with eyeballs locked on digital screens.

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My Key Takeaway from the Cloud for Utilities Summit: The Conversation Has Turned

If you attended the Cloud for Utilities Summit in Washington, D.C. last November, I think you’ll agree it was an enlightening experience. Vertex is proud to have been one of the founding technology sponsors of this first-of-its-kind event, dedicated solely to the utilities industry.

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Vertex CEO on How Utilities Can Keep Up With Millennial-Driven Change

Andrew Jornod, CEO of Vertex, speaks about how industry and technology change is happening today faster than ever.  Millennials are driving technology must-haves in the customer service space like multi-channel communications and faster adoption across all consumers.  How can Utilities keep up with the change?

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The Faces of Vertex – Andre Van Honschooten, Vice President of Systems Integration

This month, The Faces of Vertex features Andre Van Honschooten, our vice president of systems integration. Andre talks to us about how the VertexOne approach to CIS implementation reduces risks that can plague projects which use traditional methodologies.

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In the Race to the Cloud, Why Aren’t More Utilities Sprinting?

“To thrive in the future, utilities will need to modernize and transform their business operations. A key element of this is access to state-of-the-art computing capabilities, which are increasingly delivered via a ‘cloud computing’ model.”

These keys words come from NARUC, the National Association of Regulatory Utility Commissioners, in a resolution from November 2016. Six months later, utilities remain hesitant to join the race to the cloud. What’s holding them back?

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The Faces of Vertex – Chirag Shah, Director of Consulting and Analytics

This month, The Faces of Vertex features Chirag Shah, our director of consulting and analytics. Chirag describes how Vertex combines data analytics with its long history serving the utilities industry, to help utilities meet and exceed today’s changing customer expectations.

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Would You Build a Car from Parts, or Choose a Tesla?

Maybe it’s a silly question, but who wouldn’t choose a shiny new Tesla over building a car from scratch in your garage? Other than a skilled mechanic with a lot of time on his hands, that is.

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If $355 Per Stolen Record Doesn’t Bother You, I’ll Lend You My Calculator

The volume of corporate data breaches continues its rise, but the cost of a data breach these days has become staggering. IBM reports the cost of the average data breach in 2016 has risen to $4 million, up nearly 30% in only three years. And the damages per compromised record averages $158.

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